Legal
Terms of Use
Last updated 11 October 2026
01About these terms
These terms govern your use of this website. In them, “we”, “us” and “Ardenhall” mean the practice that operates the site, and “you” means anyone who visits it. By using the site you agree to these terms. If you do not agree, please do not use it.
02What this site shows
The site presents our work as architects and builders of private residences. Cascade House, and every image, film and description of it, is shown to illustrate our approach. Images and film on the site are renderings and visualisations, not photographs of a finished building.
Areas, dimensions, materials, dates and other specifications are indicative. They may be rounded, simplified or changed, and they are not a promise that any particular house, feature or finish can be delivered.
Nothing on the site is an offer, a quotation or a contract. Any work we do for you is governed only by a written agreement signed by you and by us.
03Sending an enquiry
When you send an enquiry you ask us to contact you. It does not create a client relationship, and it does not oblige you or us to do anything further. We aim to reply within three working days but cannot guarantee it.
Please do not include confidential, sensitive or financial account information in an enquiry. Tell us about the land and the house you imagine; we will ask for anything else when it is needed.
04Intellectual property
The site and everything on it, including the text, the renderings, the film, the layout and the design, belongs to Ardenhall or its licensors and is protected by copyright and other laws.
You may view the site and share a link to it. You may not copy, reproduce, adapt, distribute or use any of its content for commercial purposes, or train or test any system on it, without our written permission.
05Acceptable use
You agree not to:
- use the site in any way that is unlawful or that infringes anyone else’s rights;
- interfere with the site or its hosting, or try to gain access to anything you are not meant to reach;
- use automated tools to scrape, copy or load the site in bulk;
- submit an enquiry that is false, misleading or sent on someone else’s behalf without their knowledge.
06Availability and accuracy
We try to keep the site accurate and available, but it is provided “as it is”. We do not promise that it will be uninterrupted, error-free or free of anything harmful, and we may change, suspend or remove any part of it at any time.
07Our liability
To the fullest extent the law allows, we are not liable for any loss arising from your use of, or reliance on, the site. Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence or for fraud, and nothing affects any rights you have as a consumer that cannot be waived.
08Changes to these terms
We may update these terms from time to time. The date at the top of this page shows when they were last changed. Using the site after a change means you accept the updated terms.
09Governing law
These terms are governed by the laws of the jurisdiction in which Ardenhall is established, and the courts of that jurisdiction have non-exclusive authority over any dispute, unless the law where you live gives you the right to bring a claim elsewhere.
Legal
Privacy Policy
Last updated 11 October 2026
01Who we are
Ardenhall designs and builds private residences. We are responsible for the personal information described in this policy, which explains what we collect through this website, why, and what your choices are. You can reach us at studio@ardenhall.example.
02What we collect
We collect personal information only in two ways.
- Information you give us. If you send an enquiry we receive the details you type into the form: your name, your email address, where the land is, and whatever you write about the house you have in mind. If you write to us by email or call us, we receive what you tell us.
- Technical information. Like most websites, the service that hosts this site may automatically record basic technical data when a page is requested, such as your IP address, browser type, device type, the pages and files requested and the time of the request. This is used to keep the site secure and working.
We do not use advertising or analytics trackers on this site, and we do not set cookies (see our Cookie Policy).
03How an enquiry reaches us
When you press “Send enquiry”, the site either opens a draft message in your own email app, addressed to us and filled in with what you typed, or sends the details to the enquiry handler we use for this site. In the first case nothing is sent until you send the email yourself. You can also copy the message and the address and send it from any email service you prefer.
04Why we use it, and our legal basis
We use the information you give us to:
- reply to your enquiry and discuss whether and how we might work together (this is a step you ask us to take before entering a contract, and our legitimate interest in running our practice);
- keep a record of our conversations (our legitimate interest in managing our work);
- meet our legal and accounting obligations, and protect ourselves in a dispute where necessary.
We use technical information to keep the site secure and reliable, which is our legitimate interest. We do not use your information for marketing unless you ask us to, and we do not make decisions about you by automated means.
05Who we share it with
We do not sell your personal information. We share it only with:
- service providers who help us run the site and our email and records, under terms that require them to protect it;
- professional advisers such as lawyers and accountants, where they need it to advise us;
- authorities or other parties where the law requires it or where it is needed to establish or defend legal claims.
Some of these providers may handle information outside the country where you live. Where that happens we take steps to make sure it remains protected.
06How long we keep it
We keep enquiry details for as long as we need them to deal with your enquiry and for up to 24 months after our last contact, unless we begin working together, in which case we keep them as our client records require, or the law requires us to keep them longer. Technical logs are kept by the hosting service for a short period set by that service.
07Your rights
Depending on where you live, including in the European Economic Area, the United Kingdom and certain US states, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct it or to delete it;
- object to, or ask us to restrict, how we use it;
- receive it in a portable format;
- withdraw consent where we rely on it;
- complain to your data protection authority.
To use any of these rights, write to studio@ardenhall.example. We may need to confirm who you are before we act on a request.
08Security
We take reasonable steps to protect personal information, but no website or email is completely secure. Please bear that in mind when deciding what to send us.
09Children
This site is for adults who are considering a building project. It is not directed at children, and we do not knowingly collect information from them.
10Changes to this policy
We may update this policy. The date at the top of the page shows when it was last changed, and we will make the new version available here.
Legal
Cookie Policy
Last updated 11 October 2026
01What cookies are
Cookies are small files that a website can store on your device. Similar technologies, such as local storage, do the same job. They are often used to remember choices, to keep people signed in, or to measure and advertise.
02What this site does
This site does not set cookies, and it does not use local storage or similar technologies to remember or track you. It has no sign-in, no advertising and no analytics.
The fonts, images and film that make up the site are served from the site itself. It does not load embedded content, such as maps, social media widgets or videos, from other companies.
03Why there is no cookie banner
Because the site uses no cookies or similar technologies beyond what is strictly needed to deliver the page you asked for, there is nothing for you to accept or refuse. If that ever changes, we will update this policy and ask for your consent first where the law requires it.
04Technical records kept by the host
The service that hosts the site may keep ordinary server records, such as your IP address and the files requested. Our Privacy Policy explains how that information is used.
05Your browser settings
You can in any case set your browser to block or delete cookies and site data. Instructions are in your browser’s help pages. Blocking them will not affect how this site works.
Legal
Accessibility Statement
Last updated 11 October 2026
01Our commitment
Ardenhall wants everyone to be able to use this website, including people who use assistive technology or who find motion difficult. We are working towards the Web Content Accessibility Guidelines (WCAG) 2.2, level AA. The site has not yet been formally audited, so we do not claim full conformance.
02What we have done
- Pages use headings, landmarks, lists and buttons that assistive technology can read and operate, and every control can be reached and used from the keyboard.
- The enquiry form has a visible label for every field, and focus is shown clearly as you move through the page.
- Text is set in relative units, so it follows the text size you choose in your browser, and the layouts adapt from large screens to phones.
- Where the film sits behind text, we darken the picture behind that text to keep it readable.
- If your device is set to reduce motion, the site turns off most of its animation and smoothing. On “How it’s made” the opening film is not played and the finished house is shown instead.
- The film and images are decorative. The information they illustrate is also given in the text on each page.
03Known limitations
We know of the following problems and are working on them.
- On the walkthrough, the text for each room appears as you scroll through the film, one room at a time. Screen reader users may not be told when a new room’s text appears.
- The walkthrough is driven by scrolling. We have not yet tested every combination of device and assistive technology, and the film is not described in words beyond the text on the page.
- Some frames of the film are bright or busy. We have not measured text contrast against every frame, and in places it may fall below the AA level.
- The film files are large, and the walkthrough may load slowly on a weak connection.
04Feedback and help
If you have trouble using any part of the site, or need information in a different form, write to studio@ardenhall.example. Tell us the page, what you were trying to do, and the device and assistive technology you use. We aim to reply within five working days.
05This statement
This statement was prepared on 11 October 2026 from our own review of the site. We will update it as we make changes or as problems are found.